Call Center Training

Chris Collie Associates specializes in hotel, hospitality and restaurant training and consulting. Our Training Programs are taught by hospitality professionals some of whom have been in the field for over 20 years. Contact us to see how we can add value to your business.

Sales Training for agents in reservations, front desk and customer contact areas is a comprehensive sales training program. Participants are exposed to every necessary principle, from opening to closing the sale. Our upselling, cross selling sales training targeting Wait staff, front desk and reservations representatives bartenders and waiters in restaurants and hotels is one of our most popular programs.

The objective is to develop employees from order-takers to proactive salespeople. The goal is an increase in average sales per guest.

Chris Collie Associates is one the training partners to Sandals and Beaches resorts throughout the Caribbean providing management, supervisory, sales, customer service and frontline training for team members.

Service & Upselling for Hotel Staff is designed for all hospitality staff, who have guest/customer contact and have the opportunity to influence sales and customer satisfaction.

Training programs are available in traditional classroom formats, however, Chris Collie Associates offers an extensive array of online training options and eLearning experiences. Support products include training videos, audio tapes, workplace displays, job aids and facilitator guides.

Hotels such as The Royal Plantation, a member of the Leading Hotels of the World partners with Chris Collie associates to provide quality hotel management, sales and customer training programs.

Training for Hotel Reservations Departments and Front Desk:

Particiapnts focus on developing the skills needed to achieve both higher reservation conversion ratios and higher room rates resulting in increased revenue and profits.