Someone once said "In theory, practice and theory are the same.

In practice they are not."

  call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.
call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.   The Learning Company    

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call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.Chris Collie Associates is a leading call center/teleservices, hotel and resort training company who provides sales and other supervisory, management and front line staff training services to professionals in restaurants, hotels and call centers.

call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.Our training solutions are sharply focused. We concentrate on the 20% of actions likely to yield 80% of your targeted performance improvements.

Contact us to see how we can add value to your business.

Call Center Training and Consulting

call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.Our training and consulting services cover all aspects of call center teleservices management and training, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning. We are an industry leader in sales and customer service training programs for agents.

Hospitality Training and Consulting

call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.Chris Collie Associates provides training programs and Human Resources Development services for the hospitality and hotel industry, including training for front line employees, hotel reservations training courses,hospitality management training, restaurants, vacation ownership groups, vacation rental companies, destinations, JASAP, and travel intermediaries.

call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.Leading hotel companies such as Sandals and Beaches Resorts utilize Chris Collie Associates to provide hotel staff training in a wide range of subject areas. Training programs include topics such as reservations sales workshops, hotel hospitality training, upselling hotel services, and catering seminars, customer service, electronic distribution courses, customer service classes, targeted coaching and consulting.

Training programs are available in traditional classroom formats, however, Chris Collie Associates offers an extensive array of online training options and eLearning experiences. Support products include training videos, audio tapes, workplace displays, job aids and facilitator guides. Contact us to see how we can add value to your business.
call center, hotel, hospitality and resort training company who provides sales, supervisory, management training for frontline staff training services for frontline and supervisory staff in restaurants, hotels and call centers.
5717 NW 82nd Avenue, Tamarac, Florida 33321 Phone: 954. 303.7275 -Fax 954.337.2872